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Axes Help Centre: Verification
What do you need help with?

Are my personal details secure with you?

FxPro takes serious precautionary measures to ensure that your personal details are held in absolute confidence. Your passwords are encrypted and your personal details are stored on secure servers and cannot be accessed by anyone, with the exception of a very small number of authorised members of staff.

What documents do you require?

We require a copy of your valid International Passport, National ID card or Driver’s Licence in order to verify your identity. We also require a Proof of Residence such as a utility bill or bank statement in your own name and address dated within the last 6 months.

How can I upload or send my documents to you?

You can upload your documents at the time of your registration. You can also upload documents via your Axes Direct by clicking on ‘My Profile’ and then ‘Upload documents’. Alternatively, you can send them by email to [email protected]

How can I verify my profile?

  1. Sign in to Axes Direct with your email and password.
  2. Get ready to take a photo of your passport, ID card or driver’s license, as well as a Proof of Residence, such as a bank statement or utility bill, issued within the last 6 months.
  3. Click the “Upload documents” button and choose the row with the document you prefer to provide.

Document verification is usually very fast and you can always check the status from the same section in Axes Direct.

What should I do if I fail the appropriateness test?

As a regulated broker, we are required to assess the suitability of our clients in regards to their understanding of CFDs and knowledge of the risks involved.

If it is deemed that you do not currently have the experience required, you can proceed with a demo account creation, and read through our Education Section in order to familiarise yourself with the market and practice trading. Once you feel that you are ready and experienced enough to open a live account, and are fully aware of the risks involved, please contact us so we can reassess your suitability.

If the information you provided to us on the registration form was inaccurate, please let us know so we can contact you to clarify any errors.

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